Last updated 31 July 2026
Cancellation windows
- More than 48 hours before your appointment: full refund.
- 24 to 48 hours before: 50% refund, or a free reschedule instead.
- Less than 24 hours before, or no-show: no refund, as the slot cannot be resold.
Rescheduling
Rescheduling is free with at least 24 hours' notice and keeps the full value of your payment. Send your booking reference on WhatsApp and we will confirm the new slot in writing.
If we cancel
If we have to cancel for any reason — illness, power failure, an emergency — you receive a full refund or a priority slot of your choice, whichever you prefer.
Service quality
If you are unhappy with a completed service, contact us within 48 hours. We will assess it and, where the issue is ours, offer a correction appointment at no charge or a partial refund.
How to request a refund
Email eomglobalheritage@gmail.com or message 08166924857 on WhatsApp with your booking reference and reason. Approved refunds are returned to the original payment method within 5 to 10 business days, depending on Paystack or PayPal processing times.