Questions
Everything you need to know
Still unsure about something? Message us on WhatsApp and a real person will answer.
Do you accept walk-ins?+
No. THE E.O.M GLOBAL is appointment-only. Every slot is confirmed by an online payment, which is what guarantees you are seated at your scheduled time.
How do I pay?+
You pay online while booking using Paystack (Naira cards, bank transfer and USSD) or PayPal (international cards, billed in USD). Your booking reference is issued as soon as payment clears.
Can I reschedule my appointment?+
Yes. Message us on WhatsApp with your booking reference at least 24 hours before your slot and we will move you to the next available time at no extra cost.
What is your cancellation and refund policy?+
Cancel more than 48 hours ahead for a full refund, or 24–48 hours ahead for a 50% refund. Inside 24 hours the payment is retained as a late-cancellation fee. Full details are on our Refund Policy page.
How long does a hair installation take?+
Between two and four hours depending on the density, length and finish you choose. Full grooming packages run three to five hours.
Do I need to bring my own hair or products?+
Bring your bundles, closure or frontal if you want a specific texture. All styling products, tools and aftercare used in the salon are provided by us.
Do you serve both men and women?+
Yes, we are a unisex salon. Barbing, grooming, hair and nail services are all delivered in private suites.
What happens if I arrive late?+
We hold your chair for 15 minutes. Beyond that we may have to shorten the service so the next client is not delayed, and the full fee still applies.