Your plans.
A little clarity.

Approved for future bookings — 29 October 2026. Bookings, payments and customer visits remain closed until the launch is confirmed.

Your appointment

We agree the service, total price in naira, estimated duration, location and appointment time with you before confirming a visit. A submitted request or launch-list place is not a confirmed appointment. Extra work, materials or travel charges require your agreement before they are added.

Deposits and payment

When bookings open, the deposit will be 30% of the agreed appointment total. It counts towards your bill; the balance is due after the agreed service is completed. An appointment is confirmed only after we have agreed availability and verified any required deposit. Pay only through the checkout or payment instructions confirmed by E.O.M. Never send card details, PINs or one-time codes by email or WhatsApp.

Changing your plans

Please contact eniola@eomglobalservices.com or WhatsApp +234 816 692 4857 at least 24 hours before the appointment if you need to cancel or reschedule. With that notice, you can choose a full refund of the deposit for cancellation or one transfer of the deposit to an available replacement appointment. Any price difference is agreed before confirming the new service.

Short-notice cancellations and missed appointments

For less than 24 hours' notice or a missed appointment, we consider the circumstances and whether the appointment can be filled. Any cancellation charge must be fair and reasonable, explained to you and supported by the circumstances; it will not automatically be the whole deposit. We refund any remaining balance after an agreed lawful charge. No cancellation fee applies where the booking cannot be honoured because the person receiving the service dies or is hospitalised.

If E.O.M changes or cancels your visit

You may choose an available replacement appointment or a full refund of the amount paid for the cancelled service. We will not require you to accept store credit instead of a refund.

Refund timing

We initiate an agreed refund within three working days, using the original payment method where possible. Your bank or payment provider may take additional time to credit your account. We will explain the refund amount, any lawful cancellation charge and the provider reference. No refund processing fee is automatically deducted.

Arriving late

Please contact us if you expect to be late. We will agree whether the service can still be completed within the available time or whether another appointment is needed. We will not add an undisclosed charge or change the service price without agreement.

Bridal, event and private visits

Larger bridal/event services and home/hotel appointments may need a separate written quote covering the service, team, materials, travel, location and any special arrangements. We agree any additional terms before taking a deposit. They must preserve applicable consumer rights.

Your service and concerns

If something is wrong, contact us promptly so we can understand the issue and agree an appropriate remedy. This policy does not limit rights or remedies available under Nigerian consumer law.

Customer visits and launch status

Our physical salon is preparing to launch in Lagos. There is no announced opening date, and the displayed address is not currently open for customer visits. Bookings and payments remain closed. We will publish confirmed hours, service availability and visit arrangements before opening.